When you take a new contract you can usually keep your mobile number, providing you are switching to a new mobile network and you are outside any contractual obligations (usually 12 or 18 months ). This process is known as porting. You can port your number whether you have a Pay As You Go phone or a contract phone.
If you are taking a new contract on Orange, 3, T-Mobile or Virgin and you would like to port your existing number then do not cancel your old contract. You should first place your order online. Once you've received your new phone call your existing network and ask for a PAC code (Port Authorisation Code ). Then call your new network and give them the PAC. They will arrange the transfer of your old number to your new phone. This process will also cancel your old contract. Do not cancel your existing contract until you have your new phone, otherwise your number will be lost.
If you are taking a new contract on O2 or Vodafone then the number porting process can be more complicated. You need to call your existing network beforehand and request a PAC. Once you have your PAC, place your order online, entering your existing mobile number and PAC on the web site order form. The retailer will then arrange the number port. This usually takes about 7 to 10 working days. During this time your new phone will be delivered with a temporary number and you will be advised of the expected porting date. Some retailers charge a £10 admin fee for porting to O2 or Vodafone and many don't allow porting to O2 or Vodafone at all. You should also be aware that should you decide to return the phone or cancel your contract within 7 days then you will be unable to stop the number port and your mobile number will be lost.
PAC codes are valid for 30 days. If your PAC expires you can request a new one.
If you don't want the hassle of porting your number and you are worried that people will be unable to contact you then another option is to switch your old number to Pay As You Go and then record a voicemail, advising callers of your new number.
Useful contact numbers:
Orange 0870 8708888 or dial 150 from your Orange handset
T-Mobile 0870 6060139 or dial 150 from your Orange handset
3 Mobile 0870 7330333 or dial 333 from your 3 handset
Virgin Mobile 0845 6000 789
BT Mobile 0800 0322111
For O2 or Vodafone please refer to your monthly statement
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